FAQ — Visa, Permits, Safety
Do I need TIMS and park permits? Can Udante arrange?
Yes — all trekkers need TIMS + national park/conservation area permits (Sagarmatha, ACAP). We handle all paperwork and include fees where noted; you'll just carry your passport copy. We submit via TAAN & Nepal Tourism Board.
Do you do international tours outside Nepal?
Yes — Maldives, Bali, Singapore–Malaysia, Dubai and Europe highlights, all ex-Kathmandu with flights, hotels, transfers and visa assistance included. See International category.
Can parents of students get visit visas to Australia, UK, USA or Europe?
Yes — we prepare Subclass 600 (Australia), B1/B2 (USA), Standard Visitor (UK) and Schengen files: invitation + student COE/CAS link, funds, ties, biometrics booking and mock interviews. Embassy/VFS fees are separate.
What's the cancellation policy?
Free cancellation >30 days, 50% refund 15-30 days, non-refundable <15 days. Domestic flight disruptions are rescheduled — we hold backup dates.
Do I need travel insurance?
Mandatory for trekking above 3000m. Must cover helicopter evacuation up to 6000m. We check proof before Lukla flight. Partner insurers available. Europe/Schengen trips need €30k cover.
What currency and payments?
Prices in NPR; we accept USD/EUR via Stripe/PayPal at daily NRB rate. Local clients can pay via eSewa/Khalti/IME Pay. Inquire for bank transfer.
Altitude sickness & safety?
All guides are NMA/TAAN certified with first-aid & oximeter. Itineraries include acclimatization days. We carry Diamox guidance, monitor SpO2, and have heli-evac on standby.